Silulumanzi Nelspruit
Unclaimed Business
|1.2|5 Reviews (last 12 months)|This business does not respond to reviews
Silulumanzi Nelspruit
Unclaimed Business
|1.2
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.2|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Chris-Elize Blom
1 reviews | Active since Sept 2019
14 Aug 2026, 10:37
Silulumanzi is it *****ing from elderly ???
Elderly client now wrongfully handed over to debt collection for municipality Silulumanzi mistakes , we wrote a review but the municipality did not comment How can we make the public aware not to vote for DA as this municipality is against the people We will never know how many more people have been done in by this municipality because no one can win against them, they know it and they know that no one can go without water supply
Helpful (0)
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Chris-Elize Blom
1 reviews | Active since Sept 2019
14 Aug 2026, 10:37
Silulumanzi is it *****ing from elderly ???
Elderly client now wrongfully handed over to debt collection for municipality Silulumanzi mistakes , we wrote a review but the municipality did not comment How can we make the public aware not to vote for DA as this municipality is against the people We will never know how many more people have been done in by this municipality because no one can win against them, they know it and they know that no one can go without water supply
0
Replies (0)CB
Chris-Elize Blom
1 reviews | Active since Sept 2019
2 Aug 2026, 17:00
Elderly woman now desperate for correction to unresolved municipality account be done by municipality Silulumanzi in Nelspruit
Elderly client not heard but very hurt, sensitive matter , nobody seems to Care This is as the daughter of this elderly woman in Nelspruit one of the most difficult thing I had to do, my mother has been wrongfully forced to take accountability for a billing error on her account when Silulumanzi did monthly estimated reading monthly whilst time passed to replace their faulty Meter. A Bill of R88K was done for one month water consumption and sewerage on a account that's normal consumption at the time and currently only amounts to +-R4k , devastated about this I visited their offices probably more than 30 times trying to resolve the error, there were months where leaks occured and the extra money was paid, rightful rebates were given as per annual allowance and some interest which is running at between R1 - R1.5k were journalled off but not this particular month which should have been reversed and re-billed correctly, it does not matter what and how we brought it to the table, no one was prepared to listen or look at our reconciliation of the account, going into the 4th year with the simple error still unresolved, we finally gave up and said even being innocent the pressure of water supply been cut off or limited, we will make an offer to pay their error off on what she will be able to afford, being a Pensioner it will be difficult but it is all we can do because we don't have a voice, it got rejected and ridiculously high amounts were suggested, and a limited time to pay it over twelve months, over the years we kept on paying the full consumption deducting interest which is not for our account, answering their email because they are never available to see us due to their busy schedules which is understandable, they removed the 30% deposit request of R30k they still would not accept the offer of R1200 over 72 months and requires R7500 over 12 months, I had no choice but to tell them I will have to post it. I will paste the response that they still are trying to convince us that everything was journaled and they won't change, that I am welcome to bring new facts to them to be looked at, the facts can't change, and their is nothing new to report, the right thing is to like we tried to explain fix the wrong bill and the account will be normal like it was 20 years before the incident, every month settling the account without skipping a payment, my mom is turning 78 this month, had a huge brain tumor removed in 2018, one can not describe what this is doing to her, in her daily struggle of knowing every day what is happening around her, she on more than one occasion said they must put her in jail if they feel they are right, she doesn't have money and never could so much water have gone through her property in one month, she was laughed off. We just want this nightmare to end and be put behind us, we have no anger but do have dissapointment, we want to be able to trust the fairness and honesty of the good municipality they stand for and continue to have the service provider and customer relationship as it must be. I plead for this old lady to be heard. See below the email that caused me to write this review Thank you for your email. We would like to reiterate the information previously communicated regarding your enquiry. The matter has been thoroughly assessed based on the available records, and the outcome provided remains unchanged. No further journals or adjustments will be processed on this account. As such, this position is final, and the matter is considered closed from our side. We kindly request that the outstanding balance be settled, or alternatively, that payment arrangements be made with our Credit Control department. We trust the above clarifies our position. Kind Regards,
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Chris-Elize Blom
1 reviews | Active since Sept 2019
2 Aug 2026, 17:00
Elderly woman now desperate for correction to unresolved municipality account be done by municipality Silulumanzi in Nelspruit
Elderly client not heard but very hurt, sensitive matter , nobody seems to Care This is as the daughter of this elderly woman in Nelspruit one of the most difficult thing I had to do, my mother has been wrongfully forced to take accountability for a billing error on her account when Silulumanzi did monthly estimated reading monthly whilst time passed to replace their faulty Meter. A Bill of R88K was done for one month water consumption and sewerage on a account that's normal consumption at the time and currently only amounts to +-R4k , devastated about this I visited their offices probably more than 30 times trying to resolve the error, there were months where leaks occured and the extra money was paid, rightful rebates were given as per annual allowance and some interest which is running at between R1 - R1.5k were journalled off but not this particular month which should have been reversed and re-billed correctly, it does not matter what and how we brought it to the table, no one was prepared to listen or look at our reconciliation of the account, going into the 4th year with the simple error still unresolved, we finally gave up and said even being innocent the pressure of water supply been cut off or limited, we will make an offer to pay their error off on what she will be able to afford, being a Pensioner it will be difficult but it is all we can do because we don't have a voice, it got rejected and ridiculously high amounts were suggested, and a limited time to pay it over twelve months, over the years we kept on paying the full consumption deducting interest which is not for our account, answering their email because they are never available to see us due to their busy schedules which is understandable, they removed the 30% deposit request of R30k they still would not accept the offer of R1200 over 72 months and requires R7500 over 12 months, I had no choice but to tell them I will have to post it. I will paste the response that they still are trying to convince us that everything was journaled and they won't change, that I am welcome to bring new facts to them to be looked at, the facts can't change, and their is nothing new to report, the right thing is to like we tried to explain fix the wrong bill and the account will be normal like it was 20 years before the incident, every month settling the account without skipping a payment, my mom is turning 78 this month, had a huge brain tumor removed in 2018, one can not describe what this is doing to her, in her daily struggle of knowing every day what is happening around her, she on more than one occasion said they must put her in jail if they feel they are right, she doesn't have money and never could so much water have gone through her property in one month, she was laughed off. We just want this nightmare to end and be put behind us, we have no anger but do have dissapointment, we want to be able to trust the fairness and honesty of the good municipality they stand for and continue to have the service provider and customer relationship as it must be. I plead for this old lady to be heard. See below the email that caused me to write this review Thank you for your email. We would like to reiterate the information previously communicated regarding your enquiry. The matter has been thoroughly assessed based on the available records, and the outcome provided remains unchanged. No further journals or adjustments will be processed on this account. As such, this position is final, and the matter is considered closed from our side. We kindly request that the outstanding balance be settled, or alternatively, that payment arrangements be made with our Credit Control department. We trust the above clarifies our position. Kind Regards,
0
Replies (1)CS
Carminda S
1 reviews | Active since Sept 2020
12 Jun 2026, 15:52
We Fixed water pipes and they think we are steeling
0 star rating!!! l am extremely disappointed with the service we have received. We had water leaks on our property, and we fixed every one of them. Our account is low and fully paid, yet every couple of months they come back, dig up our garden, damage our plants, and leave the area in a terrible mess. There is no proper communication, no respect for our property, and no care taken when working in the garden. We have gone out of our way to save water and maintain our pipes, but instead of being treated fairly, it feels like we are constantly being accused or checked without proper explanation. The damage to our plants and garden is unacceptable, and the mess is left for us to clean up every time. Very poor service, poor communication, and no accountability. I am extremely frustrated and disappointed.
Helpful (0)
|Replies (2)CS
Carminda S
1 reviews | Active since Sept 2020
12 Jun 2026, 15:52
We Fixed water pipes and they think we are steeling
0 star rating!!! l am extremely disappointed with the service we have received. We had water leaks on our property, and we fixed every one of them. Our account is low and fully paid, yet every couple of months they come back, dig up our garden, damage our plants, and leave the area in a terrible mess. There is no proper communication, no respect for our property, and no care taken when working in the garden. We have gone out of our way to save water and maintain our pipes, but instead of being treated fairly, it feels like we are constantly being accused or checked without proper explanation. The damage to our plants and garden is unacceptable, and the mess is left for us to clean up every time. Very poor service, poor communication, and no accountability. I am extremely frustrated and disappointed.
0
Replies (2)DM
Dimakatso M
1 reviews | Active since Nov 2024
15 Apr 2026, 07:02
horrible services
i wonder if there aren't real businesses that can with this levele of incompetency. these people are pretty much useless at this point. if you cant afford to get out of this water system in nelspruit then you are *****ed. zero stars
Helpful (0)
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Dimakatso M
1 reviews | Active since Nov 2024
15 Apr 2026, 07:02
horrible services
i wonder if there aren't real businesses that can with this levele of incompetency. these people are pretty much useless at this point. if you cant afford to get out of this water system in nelspruit then you are *****ed. zero stars
0
Replies (0)JB