Disappointing servicing from Silulo Store

I placed an order on the 31st July 2019, and 2 weeks later I am still waiting for my delivery. I initially had no feedback re delivery of my purchase, I sent multiple messages on their Facebook profile, and no one attended to it. I sent emails to their "sales" email address, and received no response.

I then resorted to messaging them from their contact page on their website, and only then did I eventually receive a response.

I have very disappointed with their customer service so far. First my purchase was delayed, due to no fault of my own, and no one provided me with an update or feedback back, I had to email you to find out you were upgrading your systems. I was told delivery would take place this week, and I'd be update on the progress, I still have heard nothing, so again I emailed then directly to find out what's going on, only to be told they "didn't have my emails address" (What??), and that they would deliver by the end of this week, and they would contact me to make arrangement's, or let me know. I am still awaiting for their update.

I am finding it difficult, now, to look at purchasing anything from Silulo in the future, and I don't think I will be recommending Silulo to people I know, because their after sales customer service is dismal.

I'd like this to be escalated to a manager in order to resolve this asap, and request that my purchase be delivered by tomorrow. Otherwise I will be seeking a refund.