Silo Auto Body Ermelo Poor Service and Communication

Critical: Professionalism Insurance approved 03/02/2020 car was booked in on the 17th/02/2020 after waiting for car parts (bonnet) to arrive . When I get there the lady at the reception told me car parts hasn't arrived they'll arrive the following week Monday but I must leave the car they'll be fixing it so long.. Ohh okay i did so. They then told me at Silo Panelbeaters Ermelo the car will be completed on the 29th/02/2020 they'll update me about progress. Ever since I dropped the car on the 17th I've never got even a sms confirming that not even an update from them.. On the 3rd of March i called them the lady told me she'll get back to me she never did 3days passed i then call again she told me it'll be ready Monday the 9th. On the 09th no one updated me. I decided to wait few more days.. On the 12th I called she gave me said is his Manager number to call i did the numbers were written LOFFIE VAN EMMEMES. I called him he told he'll get back to me his in a meeting he never did. On Friday I called absa idirect Nompumelelo put us on a conference call he said his sorry the car he promise it'll be ready early this week which is from Monday the 16th of March. It's the 18th today I'm still waiting for them..