Horrible Management and Customer Care

Customer Care and Service is HORRIFIC! One of the worst In Cape Town! They honestly couldn’t care less.

They removed us from our table coz we didn’t order enough within 1-2 hours. And forcibly removed us and replaced us with people the ASSUMED would spend more.

We didn’t even shout... We were not rude... I tried to explain why we took long to order.. and I tried to explain that we would still order but they wanted to hear nothing!

Everything they said was contradicting... and it sounded like they just wanted us out of that section to put other people in.. (which they did and smiled and laughed thereafter)... based on an assumption that the other people will spend more money than us. -Even tho I booked the table for us 2 days before. And they seated us at this table on their own.

Anyways I personally felt like it was a ************** towards financial status. That’s how I felt. They made us feel that way. Complete Lack of respect for us for such a “luxury hotel” What has this world come to.... or more what has happened to peoples morals, ethics, values and equal respect .... no equality any more? So sad! Business is business... but my word... do it with some dignity at least! I almost got emotional.... I’ve been to so many beautiful restaurants but never went through something like this