Dissatisfied/dissapointed in customer service

I am very dissaponted in the disrespectful and unhelpful manner in which Annelie and Zade Adams managed my follow up on a confirmed breakfast booking made on 07 April 2021 for Tuesday 27 April 2021.

On 7th April 2021 around 09H00 in the morning I made a reservation for 5 people for breakfast on 27 April 2021 as part of my birthday celebration. The booking was made in person at the hotel with one of the waiters. Today I decided to call to just confirm my booking only to be informed that my booking is not listed and they will not be able to accommodate our party of 5.

While discussing the matter Mr Adams abruptly imp**** that I did not follow the correct protocol in making the reservation. Have I known the protocol, I would have followed it as I have all to media needed available, but I was not informed on this, even when I made a prior reservation in person.

I understand when I was informed that this esteemed establishment is full for breakfast, but a person that booked after me will now be accommodated and not me.

It is dissapointing having to inform my party at this late stage that this breakfast that everyone looked forward will not happen any longer.