Disgusting Service and a whole lot of lies

<p>I ordered a smart watch on 28 April 2016. I received a shipping confirmation on 3 May 2016 with a tracking number. Their website said that the shipping takes 10 -20 days. On 16 May 2016 I informed them that the package was not delivered and they rep**** saying that the package was in Customs. Everyday I checked the tacking details, but there was no change in the status. </p> <p> </p> <p>On 21 May 2016 I still did not receive the package so I sent them an email requesting an update. They rep**** on 2 June 2016 as below</p> <p> </p> ********** />2 Jun</p> <p>to me <br />Good Day </p> <p>We Apologize for this inconvenience caused.</p> <p>We have made contact with our Suppliers in China and found that the incorrect tracking was sent to you.</p> <p>We have tried searching for your tracking details, but unfortunately had no luck.</p> <p>Unfortunately we will have to ship you a new product or will process a refund.</p> <p>If you choose the refund option, Please forward your banking details to ********** <p>Please note that refunds takes an estimated 21 working days.</p> <p> </p> <p>These are the emails that followed </p> <p><br />If I choose that the package be shipped when can I expect it to be delivered.</p> <p>Regards,</p> <p> </p> <p><br ********** />8 Jun</p> <p>to me <br />Good Day </p> <p>Our shipping times have updated to 10 - 45 working days.</p> <p>Please let us know your final decision.</p> <p> </p> <p><br />8 Jun</p> <p>Me to Silly <br />Good Day</p> <p>I would like you to reship my package but i would like to know if there is some way to have it here sooner as it was bought as a gift and it the date has passed already.</p> <p>Waiting in anticipation</p> <p><br />Regards,</p> <p><br ********** />9 Jun</p> <p>to me <br />Good Day </p> <p>Unfortunately we will have to ship the product with standard international shipping, and that is why we have offered a refund to you.</p> <p>Yours Sincerely,</p> <p>Silly Deals Support.</p> <p><br />10 Jun</p> <p>Me to Silly <br />good day</p> <p>I would still want the watch to be delivered.</p> <p>Regards,</p> <p> </p> <p>I still have not received my package. No new tracking number was received. Eventhough I sent numerous emails requesting infomation regarding the tracking and delivery, I did not receive any reply. I Tried their contact number +27 (76) ********** , but there was no reply.</p> <p> </p>