What refundable deposit

We really enjoyed our stay at Seabrook 306 and had a lovely holiday but now I'm starting to have 2nd thoughts about the management. I paid the breakage deposit 2 weeks before we checked in 18 Dec 20 - 24 Dec 20. On the 7th January I asked about the deposit refund (balance, as I forgot my handbag and Corrie had to use R 100 to courier it to me) and was told they are busy with the refunds. I sent messages weekly since and still nothing. It is now 7 weeks... I know it is not a lot of money but it is MY money!!! I suggested that they should not call it a REFUNDABLE deposit if you're not going to get it back. I also asked for contact details of their head office and am being ignored.