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Buhle M

1 reviews | Active since Jul 2019

29 Jun 2023, 14:49

Silkon - Greenhills Gardens

Moved in at Greenhills Gardens as an owner May and my gate remote was not working, Silkon requested it back to reprogramme it, until today June 29th i have not received it, I am always late for work Monday and on weekends because there is no security at those time. when i come back from gym later on in the day i have to wait at the gate because Silkon has been giving me run arounds when ever i call for my remote, yet I paid full levies. I would appreciate sense of agency from Silkon. The complex also needs some maintenance as those we not paying levies, needs repainting and cleaning.

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Replies (5)
Silkon Properties
Silkon Properties's reply29 Jun 2023, 15:12
Official
Dear Buhle

Thank you for your comment

Our maintenance department has confirmed that there are numeorus owners not paying levies.

This has resulted in the gate supplier not being paid and refusing to programme new remotes until the account is settled.

Nonetheless I have escalated this matter for you as a matter of urgency

Please confirm your unit number?

Thank you,

Customer Services
Silkon Properties



BM
Buhle M's update29 Jun 2023, 15:27
Reviewer Update
As a paying owner, should not be affected by other owners because how you guys deal with them should be up to you, i am paying and not owing a cent yet i am as affected as the ones not paying. If people are not paying take legal actions and live me out of the problems caused by none paying owners. Can I be happy as a paying Owner and not be affected by things I'm not part of? Yard is not up to standard, so you telling me i shoud suffer because other people are not paying? Honestly, thats the lamest excuse you could have use to a paying customer. Unit 77, I've sent emails and called, im sure most of your collegues know my name and my voice by now.
Silkon Properties
Silkon Properties's reply29 Jun 2023, 15:30
Official
Dear Buhle

I have asked our maintenance department to arrange a remote asap for which our company will have to pay for upfront 

Thank you,

Customer Services
Silkon Properties


BM
Buhle M's update29 Jun 2023, 15:39
Reviewer Update
Will believe when i see it, ive heard this promise before.
BM
Buhle M's update04 Jul 2023, 12:47
Reviewer Update
And still nothing, when i call the office, they still dont know what to do. Is Silkon a legit company or a ****? How you guys are doing things is just ridiculous. Romotes not granted still putting our lives in danger when coming back late at night, complex untidy yet we pay levies.