DD
Dale D
1 reviews | Active since Jun 2021
09 Jun 2021, 19:23
Silkon ***boy
They somehow wormed their way into managing our complex and within one month they have messed up the billings. Communication and everything associated with them has been shocking.
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Replies (4)
Silkon Properties's replyOfficial
09 Jun 2021, 20:21Dear Mr/Mrs D de Kok
Thank you for your mail.
We are not aware of any billing error.
The only change made and supported by the trustees was to bring forward the electricity bill from 60 days to current.
A survey sent to all the owner provided for 85% in support of this change to allow for real time queries on electricity meterage.
Within the first month you have received 8 different communications indicate you " read" and tracked by our system.
Should you have any further query, please feel free to contact your portfolio manager.
Kind Regards
Customer Support
Silkon Properties
Thank you for your mail.
We are not aware of any billing error.
The only change made and supported by the trustees was to bring forward the electricity bill from 60 days to current.
A survey sent to all the owner provided for 85% in support of this change to allow for real time queries on electricity meterage.
Within the first month you have received 8 different communications indicate you " read" and tracked by our system.
Should you have any further query, please feel free to contact your portfolio manager.
Kind Regards
Customer Support
Silkon Properties
Silkon Properties's reply09 Jun 2021, 20:21
Official
Dear Mr/Mrs D de Kok
Thank you for your mail.
We are not aware of any billing error.
The only change made and supported by the trustees was to bring forward the electricity bill from 60 days to current.
A survey sent to all the owner provided for 85% in support of this change to allow for real time queries on electricity meterage.
Within the first month you have received 8 different communications indicate you " read" and tracked by our system.
Should you have any further query, please feel free to contact your portfolio manager.
Kind Regards
Customer Support
Silkon Properties
Thank you for your mail.
We are not aware of any billing error.
The only change made and supported by the trustees was to bring forward the electricity bill from 60 days to current.
A survey sent to all the owner provided for 85% in support of this change to allow for real time queries on electricity meterage.
Within the first month you have received 8 different communications indicate you " read" and tracked by our system.
Should you have any further query, please feel free to contact your portfolio manager.
Kind Regards
Customer Support
Silkon Properties
DD
Dale D's updateReviewer Update
26 Aug 2021, 18:43Just coming back to this reply and further interactions with the Silkon. The email tracking system he is refering to will show that i mailed you several times for an update which you didn't respond to. Your survey also failed to mention to the residents that several residents were over charged as a result. Your survey also took place after the billing period and not before the survey. And then when new electricity rates were introduced in July , you charged us new rates for the June month.
But then lets look at the general attitude for this managing agent so as to warn anyone else looking to use his services. Several emails since have not received had any reply or where we had to wait for over a week and then when only prompted by the chairman of the complex did he respond with nonsense. When he came to our complex during the covid period he was walking around without a mask on and not keeping his distance from the residents . He also shouted at one of our 80 year old trustees in close distance whilst not wearing a mask.
If anyone is even considering using them be forewarned.
But then lets look at the general attitude for this managing agent so as to warn anyone else looking to use his services. Several emails since have not received had any reply or where we had to wait for over a week and then when only prompted by the chairman of the complex did he respond with nonsense. When he came to our complex during the covid period he was walking around without a mask on and not keeping his distance from the residents . He also shouted at one of our 80 year old trustees in close distance whilst not wearing a mask.
If anyone is even considering using them be forewarned.
DD
Dale D's update26 Aug 2021, 18:43
Reviewer Update
Just coming back to this reply and further interactions with the Silkon. The email tracking system he is refering to will show that i mailed you several times for an update which you didn't respond to. Your survey also failed to mention to the residents that several residents were over charged as a result. Your survey also took place after the billing period and not before the survey. And then when new electricity rates were introduced in July , you charged us new rates for the June month.
But then lets look at the general attitude for this managing agent so as to warn anyone else looking to use his services. Several emails since have not received had any reply or where we had to wait for over a week and then when only prompted by the chairman of the complex did he respond with nonsense. When he came to our complex during the covid period he was walking around without a mask on and not keeping his distance from the residents . He also shouted at one of our 80 year old trustees in close distance whilst not wearing a mask.
If anyone is even considering using them be forewarned.
But then lets look at the general attitude for this managing agent so as to warn anyone else looking to use his services. Several emails since have not received had any reply or where we had to wait for over a week and then when only prompted by the chairman of the complex did he respond with nonsense. When he came to our complex during the covid period he was walking around without a mask on and not keeping his distance from the residents . He also shouted at one of our 80 year old trustees in close distance whilst not wearing a mask.
If anyone is even considering using them be forewarned.
DD
Dale D's updateReviewer Update
26 Aug 2021, 18:49and just by reading the rest of the reviews here we can see they have 1 star from 8 other reviewers which shows a common theme
DD
Dale D's update26 Aug 2021, 18:49
Reviewer Update
and just by reading the rest of the reviews here we can see they have 1 star from 8 other reviewers which shows a common theme
Silkon Properties's replyOfficial
26 Aug 2021, 18:53Dear Dale
With all due respect, your father is the Trustee and the very same 80 year old man you refer to.
As managing Agent we take instructions from the Trustees.
As for the other accusations they are baseless and untrue hearsay statements.
Accordingly, we have closed closed this ticket
Kind Regards
Customer Service
With all due respect, your father is the Trustee and the very same 80 year old man you refer to.
As managing Agent we take instructions from the Trustees.
As for the other accusations they are baseless and untrue hearsay statements.
Accordingly, we have closed closed this ticket
Kind Regards
Customer Service
Silkon Properties's reply26 Aug 2021, 18:53
Official
Dear Dale
With all due respect, your father is the Trustee and the very same 80 year old man you refer to.
As managing Agent we take instructions from the Trustees.
As for the other accusations they are baseless and untrue hearsay statements.
Accordingly, we have closed closed this ticket
Kind Regards
Customer Service
With all due respect, your father is the Trustee and the very same 80 year old man you refer to.
As managing Agent we take instructions from the Trustees.
As for the other accusations they are baseless and untrue hearsay statements.
Accordingly, we have closed closed this ticket
Kind Regards
Customer Service