1 reviews | Active since Jul 2018
Pure frustration
I moved into a property at edradour Complex last year July. Some time later I was contacted by a lady requesting my details so that they can update my levy statement. I sent in the details but the levy statement was still in the previous owners details. I called severally to have this corrected and till date (a year later) it still hasn't been corrected. My biggest problem now is that I was told that I owe R6000+ in levies and when I check the statement account it shows that those are levies they were defaulted by the previous owner from a year before I even purchased the unit. I again called and emailed to have this corrected - I even sent proof of the date the property was registered to me along with my receipts from the levies I have paid to help resolve the problem but yet again this too is not resolved. I am told that they never received any documentation from the attorneys about change of ownership but the attorneys assured me that they did send them documentation. Then there's an issue with the billing, no one regularly comes to check the water meter reading but I get billed a ridiculous amount for water when the meter is not checked compared to when it is checked.. I am thoroughly frustrated with these agents and taking me for a ride, even the municipality is doing a better job of managing than they are- not even once have I been billed incorrectly by the municipality.. Silkon properties takes the cup
Bear in mind that our company received no records/ statements or documents from the previous managing agent, and therefore had to reconstructed accounts over the last 3 years. Such a task is not easy and takes time to complete.
A new levy account is opened for every owner on registration . You are not liable for an old owners account .
It is possible that there is some clearance documentation outstanding from the conveyancer., alternatively the previous owners account has some discrepancies which we are trying to resolve. We will ensure this gets resolved as soon as possible.
Furthermore, actual meter readings are taken every month on site . If the water readings seem irregular, I will arrange for the meters to be checked.
I have escalated this matter to senior management and rest assured we intend to resolve your query as soon as possible.
Thank you,
Kind Regards
Customer Service
Silkon Properties
Bear in mind that our company received no records/ statements or documents from the previous managing agent, and therefore had to reconstructed accounts over the last 3 years. Such a task is not easy and takes time to complete.
A new levy account is opened for every owner on registration . You are not liable for an old owners account .
It is possible that there is some clearance documentation outstanding from the conveyancer., alternatively the previous owners account has some discrepancies which we are trying to resolve. We will ensure this gets resolved as soon as possible.
Furthermore, actual meter readings are taken every month on site . If the water readings seem irregular, I will arrange for the meters to be checked.
I have escalated this matter to senior management and rest assured we intend to resolve your query as soon as possible.
Thank you,
Kind Regards
Customer Service
Silkon Properties
