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1 reviews | Active since Oct 2020

02 Feb 2020, 18:50

Silkon Properties

<div>Silkon Properties is the worst service provider ever! Don’t think of giving them any projects or working with them or even using their services. They over charge for levies and their system doesn’t work. They assume your monthly bill and use tenants to do what they hired for. Where I stay the board nominated by the community are the people that have to remind tenants every month that they should pay their levies, the same board have to cut of electricity on the last date set if tenants don’t pay, imagine!!! I mean they can be held liable for lives if there’s a sick person in the house that hasn’t paid levies and can be sued because the law doesn’t recognize them as certified or relevant people for to be doing that. Their meters reading are always wrong and they have proven it by billing houses that are vacant but yet charged. In Dec 2019 they sent my bill late because that’s what they do monthly and randomly to tenants, so we assumed the amount and paid an extra R500. When I received an sms confirm receipt of payment there was an email with an amount from them that stated an amount that was less with R500 and that didn’t bother us as we assumed the R500 will reduce the amount for Jan 2020, now it’s January I get an sms with an assumed amount like the amounts they assumed everyday all year. I send an e-mail to tell them I had paid extra R500 last month and this can’t be my Jan 2020 statement. Their response was prompt and advised I should wait for 24hours on the 26th of Jan 2020. This has been over a week now, I sent follow up emails inbetween and they didn’t respond. Today is 2 Feb 2020 and I get an email with my statement that I have queried. I haven’t received a break down, there’s no explanation and no response as to what is happening. Tenants here are complaining and have released that Silkon Properties is *********** there’s complains monthly especially towards month end, 1 of the major issues is also how they failing to respond. Stay away from this company!!!</div>

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Replies (1)
Silkon Properties
Silkon Properties's reply02 Feb 2021, 20:27
Official
Dear Otli

Thank you for reaching out to us. 

I have searched for your email on our system but cannot track any query from your email on our ticketing system

I assume this is a billing issue and have escalated this matter for you.

One of our support staff will be in contact immediately

We trust that this can be resolved  as soon as possible

Kind Regards 
Silkon Support Team