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nthuseni N
1 reviews | Active since Nov 2021
28 Jun 2022, 13:17
My car got ****** wh...
My car got ****** while I I was sleeping in my house and then I ask Silkon properties to provide me with the camera recording and also the call log they did not provide me with that to this day I still haven't received that information and we are paying leaves every month the customer skills is very poor and And they don't care about the client at all which is very sad
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Replies (3)
Silkon Properties's replyOfficial
28 Jun 2022, 13:39Goodday Mr Nthuseni
It has come to our attention that a ******** investigation was opened and a SAP investigating officer dedicated to the ****** car
Our office is obliged to treat all security information as confidential and privileged in order for the police to conduct a thorough investigation
Aside form the above, the Trustees have also communicated that they are investigation a number of security alternatives and upgrades.
Your comment that we " do not care" is not only unfair but not true.
A security guard was brought in within 24 hours to ensure residents are safe while trustee find an overall solution.
Lighting was upgraded, electric fence checked and a number of security consultant brought in to assess and so on and so forth
We are sorry for your loss but unfortunately we are doing everything n our power to ensure the safety of your complex is given the highest priority given the budgetary constraints that can be allowed for
Kind Regards
Customer Care
Silkkon Properties
It has come to our attention that a ******** investigation was opened and a SAP investigating officer dedicated to the ****** car
Our office is obliged to treat all security information as confidential and privileged in order for the police to conduct a thorough investigation
Aside form the above, the Trustees have also communicated that they are investigation a number of security alternatives and upgrades.
Your comment that we " do not care" is not only unfair but not true.
A security guard was brought in within 24 hours to ensure residents are safe while trustee find an overall solution.
Lighting was upgraded, electric fence checked and a number of security consultant brought in to assess and so on and so forth
We are sorry for your loss but unfortunately we are doing everything n our power to ensure the safety of your complex is given the highest priority given the budgetary constraints that can be allowed for
Kind Regards
Customer Care
Silkkon Properties
Silkon Properties's reply28 Jun 2022, 13:39
Official
Goodday Mr Nthuseni
It has come to our attention that a ******** investigation was opened and a SAP investigating officer dedicated to the ****** car
Our office is obliged to treat all security information as confidential and privileged in order for the police to conduct a thorough investigation
Aside form the above, the Trustees have also communicated that they are investigation a number of security alternatives and upgrades.
Your comment that we " do not care" is not only unfair but not true.
A security guard was brought in within 24 hours to ensure residents are safe while trustee find an overall solution.
Lighting was upgraded, electric fence checked and a number of security consultant brought in to assess and so on and so forth
We are sorry for your loss but unfortunately we are doing everything n our power to ensure the safety of your complex is given the highest priority given the budgetary constraints that can be allowed for
Kind Regards
Customer Care
Silkkon Properties
It has come to our attention that a ******** investigation was opened and a SAP investigating officer dedicated to the ****** car
Our office is obliged to treat all security information as confidential and privileged in order for the police to conduct a thorough investigation
Aside form the above, the Trustees have also communicated that they are investigation a number of security alternatives and upgrades.
Your comment that we " do not care" is not only unfair but not true.
A security guard was brought in within 24 hours to ensure residents are safe while trustee find an overall solution.
Lighting was upgraded, electric fence checked and a number of security consultant brought in to assess and so on and so forth
We are sorry for your loss but unfortunately we are doing everything n our power to ensure the safety of your complex is given the highest priority given the budgetary constraints that can be allowed for
Kind Regards
Customer Care
Silkkon Properties
nN
nthuseni N's updateReviewer Update
28 Jun 2022, 14:12Thanks for the respond.
The reason why I said I feel like they don't care it's because ever since that happened nobody from Silkon ever call me or request my case number or the detective's number Furthermore ever since the car theft I have been living with Fear every day and every night because people can get inside the complex and take my car at my home.all I requested Was the CCTV and the call log As a homeowner I have the rights to be given that information and since the car theft I don't remember you guys sending any communication to me just to say we sorry about your car been ****** or Courtesy email because I felt that I was left to deal with this in my own.
The reason why I said I feel like they don't care it's because ever since that happened nobody from Silkon ever call me or request my case number or the detective's number Furthermore ever since the car theft I have been living with Fear every day and every night because people can get inside the complex and take my car at my home.all I requested Was the CCTV and the call log As a homeowner I have the rights to be given that information and since the car theft I don't remember you guys sending any communication to me just to say we sorry about your car been ****** or Courtesy email because I felt that I was left to deal with this in my own.
nN
nthuseni N's update28 Jun 2022, 14:12
Reviewer Update
Thanks for the respond.
The reason why I said I feel like they don't care it's because ever since that happened nobody from Silkon ever call me or request my case number or the detective's number Furthermore ever since the car theft I have been living with Fear every day and every night because people can get inside the complex and take my car at my home.all I requested Was the CCTV and the call log As a homeowner I have the rights to be given that information and since the car theft I don't remember you guys sending any communication to me just to say we sorry about your car been ****** or Courtesy email because I felt that I was left to deal with this in my own.
The reason why I said I feel like they don't care it's because ever since that happened nobody from Silkon ever call me or request my case number or the detective's number Furthermore ever since the car theft I have been living with Fear every day and every night because people can get inside the complex and take my car at my home.all I requested Was the CCTV and the call log As a homeowner I have the rights to be given that information and since the car theft I don't remember you guys sending any communication to me just to say we sorry about your car been ****** or Courtesy email because I felt that I was left to deal with this in my own.
Silkon Properties's replyOfficial
28 Jun 2022, 14:40Dear Sir
We are truly sorry about the fact that your car was ******
Rest assured we are doing everything in our power to ensure this doe snot happen again
The information requested can only released after the Police investigation
I have escalated this matter and will revert back in due course
Thank you,
Kind Regards
Customer Service
Silkon Properties
We are truly sorry about the fact that your car was ******
Rest assured we are doing everything in our power to ensure this doe snot happen again
The information requested can only released after the Police investigation
I have escalated this matter and will revert back in due course
Thank you,
Kind Regards
Customer Service
Silkon Properties
Silkon Properties's reply28 Jun 2022, 14:40
Official
Dear Sir
We are truly sorry about the fact that your car was ******
Rest assured we are doing everything in our power to ensure this doe snot happen again
The information requested can only released after the Police investigation
I have escalated this matter and will revert back in due course
Thank you,
Kind Regards
Customer Service
Silkon Properties
We are truly sorry about the fact that your car was ******
Rest assured we are doing everything in our power to ensure this doe snot happen again
The information requested can only released after the Police investigation
I have escalated this matter and will revert back in due course
Thank you,
Kind Regards
Customer Service
Silkon Properties