JS
Joe S
1 reviews | Active since Jun 2017
28 May 2021, 15:06
Bad customer service
I recently bought a property in Didi Heroes, Mohlakeng. Didi Heroes HOA (Silkon) sent two levy clearance figures on 12 February 2021, fist one was for R9 873 (R6 155 outstanding levies, R993 three months levy advance and admin fees) and the updated one was R29 022,14 (included an extra R19 149,14 owing to Propell). I paid the updated higher clearance figures. Amanda call me to say that my levy account was showing an overpayment of R19 149,14 and they needed to clear it off the levy account before she could be audited. She requested proof of clearance figures payment and the levy clearance figures sent to me. After sending the requested proof, she now changed her story that the account was not overpaid. I then requested a breakdown of the Propell loan amount taken against the previous owner's outstanding levies. Rene keeps sending me the same levy clearance figures breakdown instead of the Propell loan breakdown. I have sent couple of emails to Amanda, Colin and Rene, and no one is responding to my request.
Helpful (0)
Replies (9)0
Replies (9)
Silkon Properties's replyOfficial
28 May 2021, 15:21Dear Joe
I have checked with the clearance department and the clearance figures obtained from Propel are correct.
Propel are and independent company and a statement must be obtained directly from their office .
I will assist in requesting a copy from Propel and we will forward same to you.
Apologies for any miscommunication over this matter.
Kind Regards
Customer Service
Silkon Properties
I have checked with the clearance department and the clearance figures obtained from Propel are correct.
Propel are and independent company and a statement must be obtained directly from their office .
I will assist in requesting a copy from Propel and we will forward same to you.
Apologies for any miscommunication over this matter.
Kind Regards
Customer Service
Silkon Properties
Silkon Properties's reply28 May 2021, 15:21
Official
Dear Joe
I have checked with the clearance department and the clearance figures obtained from Propel are correct.
Propel are and independent company and a statement must be obtained directly from their office .
I will assist in requesting a copy from Propel and we will forward same to you.
Apologies for any miscommunication over this matter.
Kind Regards
Customer Service
Silkon Properties
I have checked with the clearance department and the clearance figures obtained from Propel are correct.
Propel are and independent company and a statement must be obtained directly from their office .
I will assist in requesting a copy from Propel and we will forward same to you.
Apologies for any miscommunication over this matter.
Kind Regards
Customer Service
Silkon Properties
JS
Joe S's updateReviewer Update
02 Jun 2021, 12:16In actual fact, the HOA is the one that enters into a Debtor Finance loan contract with Propell to cover the shortfall left by owners who default on their levy obligation. Every month the HOA provides Propell with an updated report of arrears. So you should be in possession of the statement that shows the detailed transactions.
JS
Joe S's update02 Jun 2021, 12:16
Reviewer Update
In actual fact, the HOA is the one that enters into a Debtor Finance loan contract with Propell to cover the shortfall left by owners who default on their levy obligation. Every month the HOA provides Propell with an updated report of arrears. So you should be in possession of the statement that shows the detailed transactions.
Silkon Properties's replyOfficial
02 Jun 2021, 12:21Dear Sir
The Scheme entered into a settlement agreement with Propel , some 2 years ago .
We do not get any individual owners statements.
We have requested an updated statement and will forward same to you on receipt
Thank you
Customer Support
Silkon Properties
The Scheme entered into a settlement agreement with Propel , some 2 years ago .
We do not get any individual owners statements.
We have requested an updated statement and will forward same to you on receipt
Thank you
Customer Support
Silkon Properties
Silkon Properties's reply02 Jun 2021, 12:21
Official
Dear Sir
The Scheme entered into a settlement agreement with Propel , some 2 years ago .
We do not get any individual owners statements.
We have requested an updated statement and will forward same to you on receipt
Thank you
Customer Support
Silkon Properties
The Scheme entered into a settlement agreement with Propel , some 2 years ago .
We do not get any individual owners statements.
We have requested an updated statement and will forward same to you on receipt
Thank you
Customer Support
Silkon Properties
JS
Joe S's updateReviewer Update
02 Jun 2021, 12:23image.png 78.78 KB
JS
Joe S's update02 Jun 2021, 12:23
Reviewer Update
image.png 78.78 KB
JS
Joe S's updateReviewer Update
03 Jun 2021, 15:22I've been in contact with Propell and they confirmed that they haven't received any request from Silkon. Who wre you in contact with?
JS
Joe S's update03 Jun 2021, 15:22
Reviewer Update
I've been in contact with Propell and they confirmed that they haven't received any request from Silkon. Who wre you in contact with?
JS
Joe S's updateReviewer Update
23 Jul 2021, 07:45It's already two months since you promised to send me the Propel statements, to date you haven't done that. Do you have any intent to resolve this matter?
JS
Joe S's update23 Jul 2021, 07:45
Reviewer Update
It's already two months since you promised to send me the Propel statements, to date you haven't done that. Do you have any intent to resolve this matter?
Silkon Properties's replyOfficial
23 Jul 2021, 14:50Dear Sir
You are welcome to contact Propell directly for your closing statement
We have followed up again on our side
We will revert asap
Kind Regards
Customer Service
You are welcome to contact Propell directly for your closing statement
We have followed up again on our side
We will revert asap
Kind Regards
Customer Service
Silkon Properties's reply23 Jul 2021, 14:50
Official
Dear Sir
You are welcome to contact Propell directly for your closing statement
We have followed up again on our side
We will revert asap
Kind Regards
Customer Service
You are welcome to contact Propell directly for your closing statement
We have followed up again on our side
We will revert asap
Kind Regards
Customer Service
JS
Joe S's updateReviewer Update
23 Jul 2021, 15:39I was in contact with Propell and they advised that since the amount was debited by Didi Heroes, the Silkon Managing Agent will need to provide me with the statement.
JS
Joe S's update23 Jul 2021, 15:39
Reviewer Update
I was in contact with Propell and they advised that since the amount was debited by Didi Heroes, the Silkon Managing Agent will need to provide me with the statement.
JS
Joe S's updateReviewer Update
26 Jul 2021, 11:27I just received an email from Propell confirming that Silkon never made an enquiry with them and they won't be able to provide me with the statement.
JS
Joe S's update26 Jul 2021, 11:27
Reviewer Update
I just received an email from Propell confirming that Silkon never made an enquiry with them and they won't be able to provide me with the statement.