SM
Shadiq M

1 reviews | Active since Feb 2019

12 May 2023, 10:48

ANC lite, money first approach

I have been running around using my airtime to call this company for my sold unit refund for the past 2 months and trust me when I say they are good at promising to call backs but they never deliver, all one hears is excuses of load shedding and individuals working remotely as if it something new in this country.

Documentations and account details were sent to Rene Watson till date no feedback whatsoever.

I sold my unit at GreenHills gardens in Randfontein when they took over cause i sensed trouble a mile and trust me the complex is worse than before they took over, with levies being increased without tenants and owners being informed or given paperwork to sign or acknowledge, securities not doing routine rounds, pool being locked up to the recent ******* in the complex with their chosen security on post.

This company is focused on making money and not serving the clients, almost 45% owners of GreenHills gardens are selling their homes due to Silkon's non transparency and dictatorship

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Replies (6)
Silkon Properties
Silkon Properties's reply12 May 2023, 12:53
Official
Dear Shadiq

Thank you for reaching out to our client service .

 Greenhills Gardens was placed under administration by order of a magistrate court.  This was due to years of maladministration and over a million Rand in outstanding creditors. Court documents and numerous emails  have been sent to owners explaining the administration process. 

I might add that the owners have been very aggressive and some of our staff where assaulted  by residents at the complex

For this reason onsite meetings have not been made possible and owners such as yourself  are largely misinformed and fail to understand the historical and related fiinancial difficulties we are faced with.

The administrator has put certain processes in place and  the process needs to unfold . In other words  it will take time and a lot of energy to resolve such a multitude of problems , which Silkon Properties have inherited. 

Please understand that we are more than happy to assist with a refund for the sale of your unit.

However the main court creditor namely Propell Finance needs to confirm your particular account has been settled in full. Thereafter the administrator needs to  certify and authorize and report back to court.


We do recognize and apologies for your frustration and any miscommunication or delay in this regard.

I have escalated this matter and we will do our level best to ensure this matter is resolved as soon as possible

Thank you,

Kind regards 

Customer Service
Silkon Properties








SM
Shadiq M's update12 May 2023, 15:00
Reviewer Update
First and foremost I didn't buy my unit under Propell and i never had any communication nor agreement with them whatsover, I bought my unit under Palm Estate and I never missed any payment on my unit since i moved there 2019.

"For this reason onsite meetings have not been made possible and owners such as yourself are largely misinformed and fail to understand the historical and related fiinancial difficulties we are faced with." ..
The wording Owners such as myself are misinformed because Silkon sends copy and pasted papers and changes things without informing paying clients, definitely that will cause misunderstandings and frustrations amongst the people which i am one of them.

Anyway what you explaining to me right now is irrelevant to my situation, I am no longer your client all I want right now is the date and time for my refund that I have been waiting for, for almost 2 months ?

THANK YOU

Silkon Properties
Silkon Properties's reply12 May 2023, 15:04
Official
Dear Shadiq

Understood, we have escalated this  for you

Regards 
Customer Service
Silkon Properties
SM
Shadiq M's update12 May 2023, 15:08
Reviewer Update
Thank you

as I wait for feedback .

Silkon Properties
Silkon Properties's reply12 May 2023, 15:16
Official
Dear Shadiq

Please confirm your unit number?

Regards 
Customer Service
Silkon Properties
SM
Shadiq M's update12 May 2023, 15:17
Reviewer Update
GreenHills Gardens - Unit 54
Randfontein