Incomplete Product, Unfair Deductions & Extremely Poor Service, Bullying Attitude – Had to Escalate to CGSO:

I am posting this to warn consumers about my experience with Foxy Foldaway.

I received an incomplete product that could not be installed. When I reported it, I was ignored for almost two months. The owner’s communication was dismissive and entitled, and I felt bul**** throughout the process.

To resolve the matter quickly, I originally agreed to pay the courier fee for collection. However, after his “inspection”, he deducted an additional 10% handling fee — something I never agreed to. This was done even though the product was incomplete from the start.

I had to escalate the matter to the Consumer Goods and Services Ombud (CGSO) just to get any response. I am now relying on the CGSO to recover the full refund I am entitled to under the Consumer Protection Act.

Consumers should be aware of this supplier’s behaviour and should not hesitate to escalate any issues to the CGSO.