1 reviews | Active since May 2023
They are holding my money without authori-sation or even and account with them.
These people are holding my weekly salary that I always get through Wise. They claimed that have recently joined ventures with Wise ( international bank). They further told me to register with them and upload a picture of my ID and a selfie of me holding the ID. I have contacted Wise and they have absolutely no idea who they are, just like I also do not. This money was meant to go straight into my FNB account, like it always does.. have absolutely no idea how they got my information and account detail. How do you hold someone's money that is not even registered with your company and then come up with a bunch of lies? Who wants n earth autho-rised you to hold this payment? These people are just a bunch of ****mers. I WANT MY MONEY!
We're sorry your experience with us was not satisfactory.
Our partnership with Wise is still relatively new, Wise informed us, as the partner in SA, that they have notified their customers of the change. It is very unfortunate that this was not conveyed to you. We will most certainly take this up with them, and we thank you for brining this under our attention.
We have investigated your complaint, it seems that your funds have been credited into your bank account. The onboarding process is a once off procedure as per SARB requirement. Provided all the details are captured correctly on your next transaction your funds should automatically allocate.
We apologize for any confusion and frustration you have experienced. If your funds have not yet reflected in your bank account please let us know so our team can urgently assist you.
We're sorry your experience with us was not satisfactory.
Our partnership with Wise is still relatively new, Wise informed us, as the partner in SA, that they have notified their customers of the change. It is very unfortunate that this was not conveyed to you. We will most certainly take this up with them, and we thank you for brining this under our attention.
We have investigated your complaint, it seems that your funds have been credited into your bank account. The onboarding process is a once off procedure as per SARB requirement. Provided all the details are captured correctly on your next transaction your funds should automatically allocate.
We apologize for any confusion and frustration you have experienced. If your funds have not yet reflected in your bank account please let us know so our team can urgently assist you.