Exceeded my expectations

First time ever that I dealt with Sikhona as they happened to partner with the remittance company my South Korean customer chose to send me money in SA. The first transfer failed due to an error on my side, which they informed me of and I was able to resolve it. Then the second attempt was successful, with very little delay.

Two things Sikhona could improve on and why I didn't rate a 5-star: I uploaded the required documents after the first email and an hour later they requested the same document. The phone call to me was hardly 20 seconds long and I happened to not be near my phone at the time thus missing it. At least let it ring for longer than that to give the client some time to answer.

I would be happy to give another review after seeing how the next transfer goes.