Worst Service

I purchased a VW Caddy CASH from them and took delivery after two weeks. There was work to be done on my vehicle agreed upon by the salesman at Signature Motors Boksburg. Had to phone and make regular visits to determine the progress and if all is being carried out. No communication whatsoever from the sales personnel. When they called and said the vehicle was ready for collection, on arrival the vehicle was not there as promised. It was still at the carwash, when I determined that the vehicle was not starting due to faulty battery ( was part of the work that had to be done - battery replacement). They jump started the vehicle and arrived at dealer. Half of the work was not carried out and then I was told that it was not their concern and I had to deal with it. After letting them have it due to my disappointment, they said they were not going to argue any further. I left with the vehicle to the second Signature dealer down the road as they were the legal sellers of the vehicle according to Andre,the Mechanic ( Piet ) who was very helpful throughout the past two weeks regarding feedback and assistance said that he can put another vehicle’s battery in for me while I wait for a new one in the week to come. The manager of that dealership ( Mike ) approached me and asked what the situation was. I explained it to him and he said that he will adres the issue and get the vehicle sorted as discussed. He was very helpful seeing that I was very unhappy with what happened.

I have never in my life experienced the unprofessional and attitude that the first dealer had shown me.