Under construction, bad service, guests locked out of rooms....

Recently, I booked a few from out of the country at Signature Lux, and this came with so many problems, and here are just some of them: • Extensive renovations taking place (I believe strongly that anyone who books should be warned ahead of time that this is happening) – when I arrived I thought the hotel was closed, and one of the guests missed a delivery as the driver thought it was closed entirely, and there is no signage that this is, in fact, the hotel and that it’s still open.

• A guest arrived around 12:30, and while we hadn’t booked her for early check in, by 16:30 she still wasn’t able to check in – she finally only got to check in around 18:00 (this is after she had to wait for a group to be checked in when she arrived first).

• Two of the guests mentioned not being able to get into their rooms, being locked out and then having to be moved to other rooms – and waiting for luggage to be extracted from their original rooms.

• Waiting for more than 40 minutes for breakfast, to the extent that a guest left without eating.

• No safes in rooms.

• No fridges in rooms.

• No complimentary coffee or tea - unless they came out of their rooms, and headed to the ground floor. And then sometimes no hot water even when they got there and then having to go to the restaurant for extra help.

Furtheremore, they don't care even when you share your experience as a customer who has spend money with their various hotels over the years.

These were business travellers, and this reflected badly on me and my company and hosts, and I cannot afford to take this reputational and hospitality risk again.