Hotel Of *******

Signature Lux Hotel Sandon

We were booked there for 4 days, on checking my wife forgot her laptop bag at the front desk and we only realized in the morning when we wanted to use the laptop. We searched the room and we could not find it so we went back to the reception to ask if they found our bag and they all said they did not find the bag. When we asked them to check from the footage because where we left the bag there is a camera. They told us that only the GM has access to the camera and they can only check on Monday when the GM is back. We decided to go to the police to ask them if they can ask the hotel to show the foogate and when we got there with the police the manager told us that he actually has access to the footage and he was going to show us. I them said to the police there is no need for them to stay as we were going to be shown the footage. We then went to the I store to see if we could track the laptop and also give the manager a change to find the footage. When we got back the manager told us he was actually trying to get hold of their IT guy who was going to check for the footage. I told them I could not wait and demanded to speak to the GM and they got her on the phone. When I told her that there was a crisis in her hotel and she needed to come in, she showed no willingness to help and kept on making excuses why they could not show me the footage. She started implying that they might not have the footage because of the load sheding of which was a lye because on the 19 of March load shedding was suspended. Before she could even check she started saying that the camera might be not working and I asked her for a report that they received that says the camera was reported broken and she could not give me answers to that. I decided to call the police back again and they also came and were given the same story of a IT guys that was trying to get us the footage. The police decided that we should just open a case since no one was willing to assist us. I was just about to open a case of theft with the police when one of the security guys came to us and suggested that we go back to the room and double check if the bag wasn't there. I decided to go and check because we suspected that they might have put the bag back to the room. When we got there with the police to double check we found the laptop bag on top of the bad where we were sleeping. How could we gave not seen the bag on top of the bad where we were sleeping. It was obvious that they decided to return the bag because we were starting a process of opening a case of theft against the hotel and the ******* realised that this was going too far.

We decided to leave and cancel our booking and we were charged R800 for this cancelation and we haven't even received our refund for the three days that we had already paid for.

It is up to the hotel to investigate axactly what happened there or not, but what I know about ******* is they do not stop *****ing until they are caught and by the time they get caught they would have destroyed the reputation of this establishment completely. These guys are all involved in this from security to reception to so called Manager.