****piest Service!

I am utterly disappointed with the service I got from this establishment on the past weekend. On arrival the room we were supposed to be in had a musty smell only to find that the carpet was soaked up until the door. We got another room but, but the drain in the shower for that room was blocked too. (strike1). Later we called room service to no answer , only to be told(after about 5 attempts) that they were "busy" this weekend. eventually when the food arrived, it was so dry not even the sticky wings were sticky. (strike2)The restaurant manager then assured me that the bill will be handled as I returned the food although I offered to pay for the milkshakes. Also we were told that they did not have ice and would "see what they can do" At check out, I was told that I needed to pay the bill for the food I returned because the chef felt that my "excuse" was not valid. I was then told to pay for the milkshakes. This was the third and final strike and Signature Lux Hotel Sandton is out and I will never set foot there again!