Paid up letter

My direct axis accout wasbhanded iver to Sigma Sa by Direct axis that acvount waspaid in full in ovtober 2019 but what Sigma SA done probided me with confirmation of payment not paid up letter my sebt counselor can nnot work with confirmation letter to get me clearance certificate they need paid up letter to assist i need sigma SA to issue me with a paid up letter confirming that my account was oad up in full and closed my account number for my Direct axis account is *** and email that paid up letter to ***

Id number ***