Upset customer

I have a new set of spectacles after an eye operation in June 2018 but the problem with them is they are not helping my eyes at all especially when driving in the sun. I contacted the company to complain and Amanda told me that she will send someone to come and collect them. I had to do a follow up after a week due to the fact that she never contacted me back nor sent someone to fetch them.

She apologized for any inconvenience and promised that she will check her storeroom if she has a new set and give them to me unlike her sending someone because they will be closing soon and it might delay. She later phoned me on the same day, 05/12/2018 and told me that she found the frame that I am using but will talk to me via WhatsApp to confirm the frame and color.

Today is the 14/12/2018 and I am still waiting for her response. I phoned the company back and asked to speak to her and I was told she will only be back on Tuesday then I asked to speak to the senior and I was told there is no one to take my call that I should put my complaint in writing but I will only get feedback next year since they are closing.

I travel to Midrand everyday for work and I have to wear my spectacles whilst driving especially in the sun. Sieff employees don't care about their customers and the lady was not even helpful at all. I don't know why she is working there in the first place. Amanda is the worst, making empty promises.

I am not happy at all.