TIRED OF BEING PATIENT WITH THEM

I ordered glasses with Sieff, they took long to deliver and when they did deliver they sent my glasses to our Durban branch but the tests were in Johannesburg office. Our Durban office sent my glasses with one of the staff coming to our side. When I received my glasses they were faulty, I sent an inquiry they responded late again and at the time I have already took my spectacles to the nearest Optometrist to get them fixed. Not even a 5 months down the line my spectacles got broken again, and was advised to take them to the nearest Optometrist, which I did but only lasted a week . 2 weeks ago I called them told them the spectacles are broken they took them in. Last week Tuesday I called and I was told the frame has been ordered. This morning I called again and now they telling me they don’t have the same colour frame they only have black and if I want another frame, I need to pay for it which I will not do after the service I received from day one. I had to even call them for them to tell me that. The lady I spoke to said the frame was ordered on a Tuesday that I called doing a follow-up. Now I just received an SMS that the follow-up has been closed as if my issue is resolved. The manner in which they resolve issues gets to me, because they telling you that’s what they have you either take it or leave it. I am not happy at all.