Deserves a minus start rating

I placed an order for glasses on 29 April. First debit order was supposed to go off 25 May, after which the glasses will be delivered. I noticed there was nothing deducted from my account so I contact Seiff and ask what's going on as a colleague already received their glasses order at the same time as mine.

Seiff said my account got cancelled on 30 April by another colleague who mailed a cancellation request, made a typo and gave my reference number. NO confirmation whatsoever by Seiff to see if the person requesting the cancellation and the person associated with that reference number is even me and not even any notification. Immediate cancellation?!

So Seiff asks me if they should reactivate my account, submit the debit order which will deduct on 29 May 2019, after which the order will be sent through and I will receive the glasses in 7-14 working days. The debit order has still not gone through so I can probably assume my order is still not being processed...

You guys messed up my account, mess up processing the order again and I'm the one having to sit here a month later with NO info whether or not I should wait or take my business elsewhere...

HONESTLY pathetic...