Been waiting for a month for my glasses

They came to my workplace on 13 Feb 2023 and they debited on 28 Feb 2023. There has been no communication from them about my order. I follwed up on the 14 March and they said that my order was sent to the lab on 1 March and has not returned, followed up again on 22 March via email and no response. Their customer service is very poor and they dont even bother to communicate with their clients but are quick to debit money. I cannot be paying for a service that has not been rendered to me.