so furious at this point the number i dial almost hardly gets answered

Customer experience ruined even the supervisor or manager failed to remediate he just added to the lies. This is to Johan and lucinda I've been waiting for my refund to date nothing is happening no communication at all. The last communication was when i called in requesting to speak to the manager and i spoke to Johan on Thursday its Saturday today still no refund no communication. He mentioned they are having issues with refunds and was going to request to have funds credited back to me the Thursday but that has not happened. The consultant assisting me initially by the name of Lucinda just withdrew all communication i guess she just got tired of me and decided to stop all communication , I will hate to take this up as ive always purchased from side step its my first time have to return and this is the bad service behind