Side Stepp/Studio 88 bad service can cost you your business

So I purchase sneakers at the Northgate branch where the staff were very helpful, although I could not get what I want I purchase another sneaker. Two days later I phoned the Northgate branch telling them that I want to return the item, they inform me than that I can return it at their Cresta branch as I am working in Cresta. When approached the Cresta Branch the Manager told me that he can't refund me of which I asked him "so if I purchase the item in George I have to fly back to George for my refund of which he reply yeas and said the invoice nr. is only linked to that store. I than asked him to look for a sneaker of which I can than exchange he than rep**** he can't look it up, he than decided to look it up of which one pear was in Alberton & The Glen. i than asked him can he ordered it for he rep**** no. i than said can he call them he than said no. I am in the retail industry for the last 20 years and can there for say with this kind of service your stores will close one after the other. Does not matter how financially secure Mr. Wernars is, the Studio 88 group will end up like Platinum Group & Stuttafords if they don't look after their customers. I ended up going back to Northgate where I received awesome service.