Reversal of my money back to my account.

I'm pretty upset regarding your Side Step's lack of customer empathy as a group<br> One of their staff members at your new branch at The Grove in Pretoria processed a transaction of R 18999. 80 on my debit card instead of R1899. 80 on the 31st of August. The reversal is yet to happen, despite seeking assistance from the branch manager, to the so called \regional manager