Pathetic service from everyone that carries the Side Step name

I recently saw a pair of shoes on Side Step's website (which does not allow for online sales). I went to the Clearwater branch and asked if they could get it for me in a size 9. First problem... The music was so loud, that the sales person and I could not hear each other. The dancing staff were obviously enjoying themselves though. The sales person phoned some other branch, and was told that they would go check stock, but that person never came back and obviously didn't put the phone back down, which meant subsequent calls didn't go through at all. The clearwater branch took my number and phoned back the next day, saying that they are still looking into it. Not hearing anything from them again, I went back to Clearwater a few days later and was told that the other branch had lots of stock, but the problem was that Clearwater would have to exchange some of their own stock to get it from the other branch. I asked which branch so that I could get it from them directly. At this stage they starting making phone calls again. Then I was told that the other branch does have stock, but not in my size. Realizing that I wasn't going to achieve anything, I decided to contact Side Step online. No reply!!! (Just like they won't reply to this report) I then phoned Side Step Menlyn. I told the sales person what shoe and colour I was looking for, at which point he rep**** that they did not have stock. I asked if he could get stock. He informed me that they had just received new stock and didn't have those shoes. I then asked if he could get it from another branch. Now he wasn't sounding very excited. I tried giving him the SKU, but he had great difficulty understanding what I was spelling. So I spelled it for him phonetically. "Oscar November Sierra 1 4 Delta Golf". His reply... "Huh?" I tried explaining what phonetics were but this was a futile exercise, so I just kept on spelling the same SKU over and over again (ONS14DG). Finally he asked me whether the SKU was 14DG. I then started the whole process over again. Finally, he told me that he understood and pretended to look it up. About 5 seconds later, he told me that he couldn't find any and that they wouldn't be able to get it ever again. This level of service is just pathetic. I guess I'll just have to buy it somewhere else... Probably overseas because my country isn't interest in doing business, or interested in service of any kind.