Not a happy Camper!!

I am NOT happy at all, we didnt have ANY warm water at our tent on the 26th or on the 27th. Which means not being able to shower. And its like nobody could care about it. Food was ICE COLD, both Dinner and Breakfast. To put the cherry on the cake we didnt get cutlery with our food and had to go and ask for it ( Dinner was served at our tent ). Dessert was a let down as well, a teeny tiny piece of Malva which was ICE COLD meal. I think its a massive cheek to charge R195 pp for a HORRIBLE meal ( Chicken and mixed vegetables ). We had to ask 2 or 3 times for the hot tub to get started. Which only happened after 19:30 eventually. It was absolutely freezing in the tent, the warm water bottles which were supp**** was cold by 19:00 already. And there is no extra blankets in the tent. So we were freezing the entire night. The game drive was nice, and seeing the friendly giraffe was a bonus. We are not difficult people at all, and have been to many places. But i can say that i wouldnt recommend Sibani. Might have been that we just had a bad draw of cards for our stay, but we didnt have a great experience at all.