kM
kelebogile M

1 reviews | Active since Aug 2014

11 Feb 2020, 12:22

Reservation from hell

I had searched for a lodge for days, just to realize we have a lodge closer to my place. So i called them on the 6th feb to make reservation for 14th feb-15th feb so i was told to communicate via email which i did. On booking.com per night was R699 but when the booking was confirmed the price now is R1099, so i asked why the price was different now and after serveral emails sent i was later told hours that it includes breakfast but no one cared to even explain that to me and due to that i canceled my booking. But because my woman wanted so bad so spend the night there i emailed again on the 8th to re-instate my original booking. And the same day it was confirmed that the booking waa re-instated. On the 11th i received an email to say that i had booked a room with 2 single beds, all those king-size bed are fully booked, this was communicated to me 3 days later not on the 8th when the booking was confirmed. So why am i treated like charity, if i was told then on the 8th then i wouldnt complain. I feel Shumba reservations are ******, they only cater for people with money who tip them for their service, us the less fortunate we are left in the cold because we are not regulars. Now im told i must book "the suite" for R1449 where will i get so much money? All i wanted was to celebrate valentines and my partners birthday at shumba nothing more. Worse i always refer our customers who've missed their flights to your lodge and i even drove 1 foreigner and his wife who got lost coming there right into your front gate. Im so disappointed for the treatment i got from you when making my own reservation. I dont think i will refer anyone to your lodge they are unprofessional and ***********.

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