Help poor customer service

Good Day, I booked with the lodge seeing the pics on the internet but it was false advertising. We got there and logde was not clean, not conducive to stay in. We requested a refund and they refused saying it will take 2days or so. They needed confirmation letter from the bank and it was send. It is now 3 weeks and I haven't received my money and I am just fed up. *R1680.00*

Must I include my lawyer? Thanks