Disregard of paying customer, Disney on Ice

After horrible experience having seats with restricted view at Disney on Ice (Grand West Arena), we received a dismissive & arrogant attitude from Yolanda Kimber - Showtime Management's company manager - when we lodged a complaint.<br> <br> We paid full for price for our tickets and were placed behind balustrades that restricted our view from the ice rink. A complaint was lodged with Grand West Casino and handled very friendly and efficiently. They escalated the matter to Showtime Management and after several follow ups we received a call from Yolanda. During our conversation she admitted that the seats had restricted view, and when I requested either a refund or complementary tickets for another show, Yolanda became argumentative and dismissive. She refused point blank to accommodate us in any way possible, using weak excuses.<br> <br> I find her attitude unprofessional and disappointing for a company such as Showtime Management, which is associated with Grand West Casino.