Showtime ***** fianance

I app**** for a loan with this so called company which was declined, next thing I know I get a message that R299 will be deducted from my bank account which has been happening for 2 months now. How can this type of ***** be happening. I emailed *** And *** but they never responded with and impossible to get hold of on phone. This is genuine ***** Do not even go on their website with the so called 3 in 1 plan, you will get declined and money bedited.