Zero Support from Showmax

Showmax worked perfectly until the end of January when they started with their "new app". Being a DSTV customer Showmax was included in the subscription. At the beginning of Feb Showmax started saying I had no subscription. So I contacted their email support and whatsapp support. The guy on Whatsapp said I wouldn't be able to login until 12 Feb when they had migrated. Well after a few emails to support which take 5+ days to get a response I'm still unable to login and watch. This has been a month now! What's the point of being a customer when they don't want customers.