Zero out of ten for Showmax accounts department

Showmax series are great. I was really enjoying Vikings season 6 till I got cut off. My account had been paid through my Vodacom account. I confirmed the billing on my Vodacom app. Showmax cut me off and said that I had not paid. Showmax chat to the consultants via SMS was pathetic....protocol was followed to the utmost. I could not speak to a supervisor and was told that I had to get a statement from Vodacom and email a copy to showmax. I told them that I had a screenshot of the showmax billing through Vodacom, but that was not good enough. It is now a week later and I am still blocked, even though I have paid. Why should I run around proving my account payment to their pathetic accounts and service department?? I even emailed them, requesting to have an accounts manager call me to discuss the matter - my email was rejected by their server. Showmax you get a 8 out of ten for your series and movie content and zero out of ten for customer service and accounts