Your service sucks

I tried several times last month to log onto the new showmax without any success. I brought this to their attention and unfortunately no one bothered to look into my matter. This is after I had made a card payment. Showmax requested a proof of payment of the card that I used which I shared. They further requested that I forward all details of the card which I then refused because I just felt that my details will not be safe as that will give them an opportunity to do as they please in my account since they will be having access. I just noticed now from my bank statement that my worst nightmare happened ( they deducted money) even after I had told them I am canceling the subscription. I will appreciate if I can have my refund for the two months since I am not interested anymore