Wrongfully took money for a year without being able to watch anything on showmax. Total of R1200 !!!!!!!

I have such a crazy and ridiculously pathetic story to share with everyone. So a YEAR ago, a whole year ago, I registered with showmax for an account. I signed up with my mother’s details and her banking details. After I filled everything out I opened showmax on our TV and wanted to watch a show. At the time showmax informed us that we did not have the right account subscription. We didn’t fully understand because we did Sign up completely and gave my mothers account details. So then we decided okay if we can’t use it then it’s fine, we couldn’t Re-sign up because show max had already saved her email add and username details. At the end of that month, my mom informed me that showmax’s debet order went off and they took the R99 even though they said we did not have an active account with them. Immediately we were confused as to why they would say our account doesn't work or that we weren’t signed up but they DID infact receive her banking details and since then EVERY month they have been taking R99 from her bank account without us being able to use it or watch anything. She informed them a few months ago, and they said she had to go to the bank and the bank sent her back to showmax. The total amount that they took unfairly is standing at a total of R1200 and they just took another R99 at the beginning of December. R99 might not be a big deal for some people but give R99 away for 12 months without receiving any service. It’s a total waste of money that we could’ve used that we work for and Showmax wrongfully took it. Please think before you open an accounting with them, and if you do, make sure you are persistent to get the service that you pay for and deserve. We expect the amount back that showmax owe us.