Wrong billing date

Item: Showmax
Rating: 1
Author: Phumla B

I have a debit date of the 8th of each month from showmax and as per agreement it should stay on that date yet after 2weeks they decide to debit on the 14th yet we have a billing date with them and when I speak to the consultants im told of a renewal subscription I didnt sign up for and they were very rude yet I wanted my money back and they threatened to close the account can this be sorted out I WANT MY MONEY BACK

Helpful (0)

Replies (3)

Showmax's replyOfficial

14 Dec 2025, 13:38

Hi Phumla

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Showmax's reply14 Dec 2025, 13:38

Official

Hi Phumla

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
Showmax: Hello Peter Team

Showmax's replyOfficial

14 Dec 2025, 13:39

Hi Phumla

Thank you for taking our call and giving us the opportunity to remedy the situation. We appreciate your time and patience, and hope you have a wonderful day further.

Should you require any assistance regarding Showmax, please feel free to reach out to us on the help site via live chat for speedy assistance in resolving any challenges.

Kind regards
Showmax: Hello Peter Team

Showmax's reply14 Dec 2025, 13:39

Official

Phumla B's updateReviewer Update

14 Dec 2025, 13:41

What time did I give to receive the call I wasn't assisted at all im being told about renewals I dont know off and now I didnt get any further assistance still I need my MONEY PLEASE this is just a **** process

Phumla B's update14 Dec 2025, 13:41

Reviewer Update