MJvR
Melanie Janse van Rensburg

1 reviews | Active since Mar 2011

28 Oct 2016, 19:35

Worst customer service ever

<p>Been having a problem with my showmax account for a couple of days keep on sending emails to support@showmax get an email back with a reference number and that is were the supports stops...contact with you shortly. Use this reference number for follow up: Incident: 161 ********** 78. I pay for a service that is not working get now feedback but they sure keep ons subtracting the money every month....</p>

0
Replies (2)
Showmax
Showmax's reply28 Oct 2016, 20:33
Official

Hi Melanie,

Sorry to hear that, it's not the way we want you to be ShowMaxing.

We will ask someone to get hold of you immediately to assist.

The ShowMax Team

MJvR
Melanie Janse van Rensburg's update01 Nov 2016, 08:58
Reviewer Update

Thank you so much for the response I eceived after my complaint. Everyone I spoke to was very friendly and also very helpfull. We were able to sort out all the problems and the lady even gave me her private email address so that I can contact her directly in future. I am a happy showmaxer again