Worse then poor or bad service not to mention the agent

What a waste of my time and money I did not know there were so many other people badly treated by Showmax. Worse of the agents working there are worse. A Ayanda has just wasted 2 hours of my time chatting with no solutions. I would advise any one in their right mind to do not even bother with their app and do not even accept their voucher if offered. They just do not do what they promise you. The arrogance of their agents is worse. They ignore what you want and tell you what they want you to do only as if you are just stupid. In the end nothing happened. What the point they even ignore the Facebook page. Can so many people be wrong instead of admitting that there is a problem they make it out to be as of it your fault. Their solution I was told to get another phone it may work on it and also the app does not work on Tablets but on their terms and conditions it stated that you can stream by Tablet, phone or laptop etc. So early in the day my day is just ruined service worse then bad or poor.