Waste of money

I contacted Showmax to inform them that I was billed for my monthly subscription yet am unable to watch any content on the app. I have sent several emails yet my issue persist and I am not receiving the support or assistance I paid for and require. I sent an 2 days ago requesting that my subscription be cancelled and my money refunded since I am unable to watch and I am yet to receive a response. One of the worst experiences I ever had. The fact that I am unable to speak to someone who can resolve my issue is pathetic. Money wasted. Putrid service.