Useless Showmax chat support

Just had the worst experience with Showmax !!! So my wife was trying to help out her 82 year old mother activate her 'free' showmax account, linked to her premium dstv account. After spending over two hours with Showmax chat agents and DSTV call center with no luck and only frustration she asked me to help. It took me an additional 2 hours+ with 3 different chat agents at showmax as each dropped the chat after they realized they could not help and then me having to explain all over again (note one has to type as there is no phone call facility). Note that both my wife and I are IT professionals ... I tried to phone the showmax call center manager to suggest some quality assurance but this is not possible. Tried DSTV who put me back to the call center... Hopefully HP can get them to review the chat logs and see how poor their support is.