Useless customer service!

I am extremely frustrated in dealings with dstv and showmax. I specifically upgraded to dstv premium and bought a new decoder to be able to watch showmax (as advertised, showmax is free on dstv premium). However I have now been paying my new subscription for 2 months and despite multiple attempts to link showmax with my dstv account, showmax still says I need to pay to be able to watch anything. I have spoken to dstv multiple times on their helpline (at meast 40 minuted each call). Dstv has told me the problem lies with showmax. It is absolutely impossible to get hold of someone at showmax who knows anything or any way to help me! I was told 2 weeks ago that my case would be 'escalated' after which I have received absolutely NO correspondence!! Neither showmax nor dstv have been able to even remotely start sorting out this problem while happily taking my money month after month. I am at my wits end!

Has anyone else struggled with showmax in any capacity or struggled to link showmax to their dstv premium package?

I would warn people not to take the dstv premium package to be able to watch showmax as you may be disappointed and will have to pay separately for showmax in any case!