Unhelpful, don't listen/read, constant glitches/issues

I have been experiencing issues from signing up with an issue adding a debit card, so had no choice but to use the airtime option, I was debited R100 on the 13th of November, then again on the 19th of November. In the meantime I have been trying to cancel my subscription but keep getting an error when trying to login saying my password is incorrect, I have reset it three times and still can't login. I finally found a way to chat to support and that hasn't been very helpful, I keep being asked to send bank statement to prove debits, after mentioning am on prepaid and not able to load card as payment method, the staff don't read the issues a client is bringing forward or to their attention. The more I keep saying there are glitches with their system, the more I get ignored, which got me on this platform to leave the review. I want to cancel and have been trying to cancel, Vodacom confirms I have unsubscribed from all services but Showmax keeps charging me and says I don't have to cancel, but that is the whole point of me going on there is to cancel. Now apparently the issue is my TV. I finally got it cancelled, but insisted on getting proof of cancellation