Unhappy with Showmax

I've been a Showmax customer for years and never experienced issues with them, this was until the new Showmax was launched. I'm all for reinventing but make sure that it is done properly.

Issues I experience:

1. When opening the app, it'll remain on the Showmax screen and doesn't get to the login screen.

2. When logging in, I'm greeted by an error and then I'd have to log back out again.

3. When selecting a show, it'll either play the sound only or it would not play at all.

4. Resuming shows from when you last watched it is an issue, I find myself having to start from the beginning again.

There is more time spent on trying to get passed these issues than watching Showmax.

I contacted customer service today, the agent, Bright, told me to delete and redownload the app again. I did this many times before. He then told me to keep doing that, restarting the internet connection and web browser. There's nothing he can do, and he left the cha before I could respond.

Why does one have to keep troubleshooting like this, why aren't the issues being addressed and fixed??

These issues aren't experienced on my other streaming apps and websites, so it can't be the internet or web browser issue.

It would be better to cancel this subscription at this point.