Unhappy Paying Customer

The online self service option is useless. I have been liaising with agents online regarding a query where shows/movies were not playing on the TV and whenever I speak to the agents, the same questions that the other consultants have asked. Do they not keep track of their queries, especially where ticket numbers were provided?

I have patiently obliged to the requests and sent screenshots as they have requested. I’ve been asked to reboot my TV, sign out and sign back in to the app, sent proof of all the linked devices but still no assistance. The cherry on top was when one of the consultants by Ntombifuthi Ngwenya insisted that my TV is a laptop hence I am unable to watch shows. Lol, what a joke.

She also blatantly refused to get me in touch with the IT agent that’s working on my query to advise what could potentially be the problem.

The atrocious service left a bitter taste in my mouth and as a result, I will be unsubscribing from the app.