UnfairBilling

⚠️ SOUTH AFRICA, PLEASE READ ⚠️ I’m sharing this because I don’t want anyone else to go through what I went through with Showmax.

Last year, on 29 November 2024, I opened a Showmax account. Within minutes I cancelled it, same day, same time. But somehow, my account was reopened without my consent just two minutes after I cancelled it.

Fast forward to September 2025, I realised they’d been charging me every month for a service I never used and thought I had cancelled. When I reached out to their customer service, instead of helping, they told me I wouldn’t get a refund ,even after I asked them to check my login and activity logs.

They clearly didn’t care. The CRM team didn’t even read my emails properly. Every response felt like they were making up excuses rather than helping a paying customer.

To make it worse, I was spoken to like my complaint didn’t matter as if being a Black customer means I should just accept it and move on. I refuse.

So I’m warning everyone: check your Showmax account and payment history. Make sure you’re not being billed for something you cancelled.

The people who failed to help and told me I won’t get my money back are: Luyanda, Dineo, Marcia, Minenhle, Siphesihle, Tholakele, and Bridgett.

Let’s hold them accountable. If this happened to you too, speak up and maybe, together, we’ll get the attention we deserve. #Showmax #SouthAfrica #CustomerRights #Refund #StopUnfairBilling