Unfair practices, app not working, should refund my money.

I have been subscribed to the mobile service - Entertainment (All devices) for about two months. Upgraded to Entertainment Mobile+ Premier League a couple of weeks ago with the intention to watch the Australian Open. By Upgrading, they downgraded my devices and I cannot watch on my TV anymore. In what world does this make sense to you? Recently forced users over to a new APP - even worse, less titles and no access through my Itunes account. How do you hope to build trust with your customers against the odds from the likes of Netflix by using these tactics? The most horrible experience. Now I have an active subscription until 6 April 2024 and I cannot use it. You have set precedent by allowing me access initially. You should refund my money. I will now pay more to watch the stuff that you have on other services like apple TV. You have ended up being more expensive than them anyway. SIES.